If within 30 days of receiving your item you decide you no longer want it, you might be eligible for a full refund in the form of store credit.
To be eligible for a refund, item must be unopened in the same condition that you received it, and in its original packaging sealed in its original plastic wrap. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at firstname.lastname@example.org If your refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded with store credit to your account created at checkout.
In the unlikely event the refund is not approved after sending back the product, a customer service representative will contact you right away to resolve any issues regarding the return.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If order is short shipped or you receive the wrong item, please contact us at firstname.lastname@example.org including the order number and a description of the issue.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In order to return your item, please follow the steps described above.
Unfortunately, we are not responsible for items lost or stolen. Once you receive the tracking number for your order is up to the carrier. Please reach out to the carrier for updates and claims.